Man gets decision in his favor after consultants failed to submit his Canadian visa application
World Wide Immigration Consultancy Services (WWICS) has been ordered by the state consumer commission to pay back the visa application fee of $800 to a man named Jamshed Farooqui and also pay the person a compensation of $25,000. The branch of WWICS in GK-II in Delhi has been pulled by the commission for not taking proper steps to process the application of Farooqui with the Canadian visa authorities even after taking professional fees as well as consultation charges of INR 30,000.
On 31st October 2001, the consumer and the WWICS got into an agreement and the consumer paid for the services for immigration to Canada and for acquiring permanent resident visa. He paid INR 30,000 to the consultants along with an extra USD 800 in name of professional fee for consultants on the 2nd of January 2002. Farooqui alleged that the consultants did not submit his case with visa authorities of Canada and was only informed after a long time that as a result of some changes in immigration rules, French language knowledge has become mandatory for applying for permanent residency visa.
Eager to move to Canada, the applicant enrolled in Alliance Francios in New Delhi to learn French and provided all the necessary documents to them. But in spite of so many efforts, the consultants submitted his case only in 2003.
Justice J. D. Kapoor said in his ruling that the consultancy should pay back the consumer USD 800 as the applicant is not willing to get his application processed through the consultancy, and the consultancy was also asked to pay INR 25,000 to the applicant for causing mental agony and harassment.